Reference

Terms That Govern Your Account on pj0k

These terms set out the rules for opening and using your pj0k account, including how deposits through bKash, Nagad, and Rocket are handled and what we expect from you.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredTerms updated without noticeBangladesh-region scope
pj0k Terms That Govern Your Account on pj0k
TERMS CONTACT PATHS

Reach Us About Your Terms or Account

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team handles queries through the channels below. For account-specific issues — including wallet disputes involving bKash, Nagad, or Rocket — have your transaction reference ready when you contact us.

Live Chat Open the chat window from your account dashboard for real-time help with terms queries or account access issues.
Email Support Send detailed account or terms questions to our support address. Include your registered account ID and the relevant transaction reference.
Help Centre Our FAQ Account Bangladesh section covers common terms questions, wallet verification steps, and account access procedures.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security is handled through OTP verification at login and at key account actions like withdrawal requests. We do not store your bKash, Nagad, or Rocket PIN — payment confirmation happens within the respective wallet app, not on our platform. Account data is held only as long as your account remains active or as required under applicable law.

OTP Verification

Every login and withdrawal triggers a one-time password sent to your registered number. This step cannot be bypassed and protects your account wallet from unauthorised access.

Payment Data Handling

We record transaction references from bKash, Nagad, and Rocket for dispute resolution. We do not store wallet PINs or full payment credentials on our servers.

Data Retention

Account records are kept for the period required by applicable law. You may request a summary of the data we hold by contacting support with your account ID.

Account Changes

To update your registered mobile number or request account closure, contact support directly. Changes to core account details require identity verification before they take effect.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account eligibility, payment rules, and what to do if something goes wrong.

Account eligibility depends on your local law and the eligible regions we serve. If access to online gaming platforms is restricted in your area, you are not permitted to open an account.

No. Your account is personal and non-transferable. Allowing another person to use your login or operate your account wallet is a breach of these terms and may result in account suspension.

We may suspend or permanently close your account. Any balance in your wallet at the time of closure is subject to our verification process before any decision on funds is made.

Contact support via live chat or email with your transaction reference number. We match it against our payment records and respond with a resolution within the timeframe stated in our support policy.

We may update these terms at any time. Continued use of your account after an update constitutes acceptance. We recommend checking this page periodically if you want to stay current.

Send a request to our support team with your registered account ID. We will provide a summary of the data we hold in line with applicable law and our data retention policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.